COVID-19 Policy/Procedures

We are back in business!

Please click here to see our latest news with the ongoing situation.

We are now offering virtual appointments.  Learn more and schedule an appointment here.

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Now offering virtual eye care!

Evanston Eye Wellness is pleased to offer online office visits as part of our urgent care services! 

You may have noticed optometrists have a lot of gadgets that are used in the course of an in-person eye exam.  Each piece of equipment plays an important role in your examination.  However, certain common eye issues and infections may be appropriately addressed and treatment initiated during a video telehealth encounter.

Who should have a telehealth, or virtual, appointment?

Patients that are not being treated for a chronic eye condition such as glaucoma or diabetes may consider a remote eye health visit.  Patients that are currently experiencing symptoms such as a fever may be screened via a Telehealth visit to determine whether in-office care is necessary.

Common symptoms that may be eligible for a remote eye health visit are:

  • Eye redness or irritation
  • Allergic eye symptoms
  • Eyelid swelling
  • Dry eye
  • Visual disturbances

How does it work?

First, you will need to have a device with a camera and internet access.  For eyecare, it works best to use a smartphone or tablet that has both a front and rear-facing camera.  This allows the doctor to have a clearer, magnified image of your eye structures.  It is also helpful to be positioned near a mirror.

Next, you will be given a secure link by our office.  You will simply follow the link and sign in to the waiting room.  No software download required! 

The doctor will then activate the video call.  A brief history will be taken and the doctor will conduct an exam via video.  The encounter will typically last 15 minutes.

How to request a virtual appointment?

Please contact us by phone at (847) 859-6877 to schedule an appointment.  We will ask you some triage questions to make sure your complaint is best served with a virtual appointment.  You will be asked to provide your insurance or method of payment prior to receiving a link for your visit.